Enhance Support With Zendesk



If you’re looking for a way to enhance support with Zendesk Guide, you’re in the right place. In this article, we’ll share some tips on how to use Zendesk Guide to its full potential.
Zendesk Guide is a powerful tool that can help you streamline your support process. By using Zendesk Guide, you can create a knowledge base of support articles that your team can use to quickly resolve customer issues.

In addition to creating a knowledge base, you can also use Zendesk Guide to automate your support process. With Zendesk Guide, you can create support workflows that will automatically route customer issues to the right team member.

If you’re looking for a way to enhance your support process, we highly recommend using Zendesk Guide. With Zendesk Guide, you can create a knowledge base of support articles, automate your support process, and much more.


A very detailed 20 step-by-step video series titled ‘Enhance Support With Zendesk’. These over-the-shoulder videos will help you and your clients to understand how to best use this platform to organize and grow their business.

It’s a very practical course that even a complete beginner can follow and get results with it. No fluff theory – only actionable steps to succeed.

Here’s a list of the video titles included in this training:

1. Overview

2. Pricing

3. Account Set Up

4. E-Mail Set Up

5. The Customers Experience with E-Mail Submission

6. Setting Up the Guide Center

7. Customer Experience with the Guide Center

8. Admin – Customer Settings

9. Adding Agents – Agent Settings

10. Ticket Settings

11. Setting a Customer Schedule

12. Admin – Account Settings – Part 1

13. Admin – Account Settings – Part 2

14. Admin – Business Rules – Automations

15. Admin – Business Rules – Triggers

16. Admin – Channels – Web Widgets

17. Admin – Channels – E-Mail – Part 1

18. Admin – Channels – E-Mail – Part 2

19. Managing Views

20. Conclusion – Benchmark Survey



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